Refund policy

At AnsaPearls, we aim to provide high-quality pearl jewelry and complete customer satisfaction. Please read our return and refund policy carefully.

1. Eligibility for Return

We accept returns only under the following conditions:

  • The item received is damaged or defective

  • The wrong product was delivered

The issue must be reported within 24–48 hours of receiving the parcel.

To request a return, please email us at:
📧 ansapearls@gmail.com
(Attach clear pictures of the product and packaging.)

2. Conditions for Return

  • The product must be unused

  • It must be in original packaging

  • No signs of wear or damage caused by the customer

If these conditions are not met, the return request may be declined.

3. Non-Returnable Items

  • Customized or made-to-order jewelry

  • Sale or discounted items

  • Change of mind

4. Refund Process

  • Once the returned item is received and inspected, we will notify you.

  • If approved, the refund will be processed within 5–7 business days.

  • Refunds will be issued via bank transfer or the original payment method (if applicable).

5. Shipping Costs

  • Customers may be responsible for return shipping charges unless the mistake was from our side.

  • Original shipping charges (if any) are non-refundable.

6. Contact Us

For any return or refund queries, contact:

Store Name: AnsaPearls
📧 Email: ansapearls@gmail.com